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Judging by the description given, I have the same exact problem. When Outlook 2011 is open, with 0 accounts, trying to set-up an account is impossible as it just hangs or 'stops working'. The type of email account that you're trying to add is completely irrelevant as you can't access the menu to add any accounts. Starting about 6 weeks ago, certain users are complaining that their Outlook crashes when they try to reply to an email or create a new email from scratch. They are all on Outlook 2016, running Windows 10. We're hosted on Exchange Online through O365. We've gone through the usual troubleshooting, including. Run quick repair of Office.

1. Outlook Crashes When Adding New Account To Gmail
2. Adding Outlook Account
3. Outlook 2016 Crashes On Startup

Introduction

This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:

• Outlook stops responding (hangs).
• Outlook crashes even though you aren't actively using it.
• Outlook crashes when you start it.

Procedure

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Step 1: Investigate possible issues caused by add-ins

1. Exit Outlook.

2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:

   • If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
   • If you're running Windows 7, click Start, type Run in the Search box, and then click Run.

3. Type Outlook /safe, and then click OK.

4. If the issue is fixed, click Options on the File menu, and then click Add-Ins.

5. Select COM Add-ins, and then click Go.

6. Click to clear all the check boxes in the list, and then click OK.

7. Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

1. Open Control Panel, and then click Uninstall a program.
2. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

1. Run the Outlook won't start automated diagnostics to fix the issues.

   Note

   Click Run when you're prompted by your browser.

2. If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).

3. On the first screen, select Outlook, and then select Next.

4. Select any of the following options, as appropriate, and then select Next:

   • Outlook keeps hanging or freezing
   • Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'

   SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.

Step 4: Create a new Outlook profile

Note

If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.

1. Open Control Panel, and then click Mail.

2. Click Show Profiles.

3. Select the profile that you want to remove, and then click Remove.

   Important

   Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

4. Click Add.

5. In the Profile Name box, type a name for the new profile.

6. Specify the user name, the primary SMTP address, and the password. Then, click Next.

7. You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.

8. When you're prompted, enter your logon credentials, and then click OK.

9. When Setup is finished, click Finish.

Step 5: Run SaRA Advanced Diagnostics before you contact Support

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.

1. Click Outlook Advanced Diagnostics.
2. Click Run when you are prompted by your browser.

More information

For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.

Still need help? Go to Microsoft Community.

Outlook Crashes When Adding New Account To Gmail

I am trying to create a new add-in for Microsoft Outlook (365) using Visual Studio 2015, however I am experiencing problems with the add-in being able to crash Outlook.

Steps to reproduce:

1. Create a new Project in Visual Studio 2015, of type 'Outlook 2013and 2016 VSTO Add-in'.
2. Right Click Project, Select Add, then New Item and select 'OutlookForm Region'
3. Select 'Design a new form region', click next (this is the default option)
4. Select a 'Separate' Region as the type, click Next (this is thedefault option)
5. Select the default suggested name.
6. Select only Mail Message (IPM.Note) when asked which messagesclasses. (this is the default option)
7. Build and Run Project.
8. In Outlook create a new message.
9. Add an attachment (Word Doc). (Adding the attachment causes the crash!)
10. Click the button to show the form region.
11. The Form region is shown, then outlook crashes.

During the project set up, I have used all the default options suggested by VS.

Has anyone else experienced the same issues?or could suggest any possible reasons for the crash ?

Thanks.

1 Answer

This is bug in Outlook 2016. Many users have reported this issue on MSDN.

Link here : https://social.msdn.microsoft.com/Forums/en-US/a35065e3-89b9-4aa2-aaad-9cb02943f7a9/outlook-2016-crash-when-i-add-new-attachment-and-click-on-a-region?forum=outlookdev

Adding Outlook Account

Outlook 2016 Crashes On Startup

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